Refund, Cancellation & Alcohol Service Policy

1. Introduction

This Refund, Cancellation, and Alcohol Service Policy summarizes Premier Beverage Services LLC's (the "Company," "we," "us," or "our") practices regarding payments, deposits, cancellations, rescheduling, and responsible alcohol service. Detailed and binding terms are set forth in the Master Service Agreement and applicable Event Addendum signed by each client. In the event of any conflict between this public summary and a signed contract, the signed contract controls.

2. Booking and Deposit

To reserve an event date, the Company requires:

• A signed Master Service Agreement and applicable Event Addendum (Wedding, Corporate, or Private Party)

• A non-refundable deposit equal to fifty percent (50%) of the total Event Quote amount

No event date is reserved until both items have been received. Once received, the date is removed from availability and held exclusively for the client.

3. Final Balance

The remaining balance is due on the day of the event, prior to the commencement of service. The Company reserves the right to decline to commence services if the balance is not received before service begins, in which case the deposit is retained by Company as liquidated damages. Gratuities are handled separately from the final balance — see Section 12.

4. Cancellation Refund Schedule

Cancellations by the client are governed by the following refund schedule. The deposit is non-refundable in all cases.

Notice Period Before Event	Refund of Deposit	Refund of Balance Paid
More than 90 days	Non-refundable	100% refund
60 to 90 days	Non-refundable	50% refund
Less than 60 days	Non-refundable	0% — full balance retained

Cancellation by the Company due to force majeure or other circumstances beyond our reasonable control may result in a full refund (including deposit) at our discretion, in accordance with the signed Master Service Agreement.

5. Rescheduling

Clients may reschedule an event one (1) time at no additional administrative fee, subject to Company availability, provided written notice is received at least thirty (30) days before the original event date. Rescheduling requests received within thirty (30) days of the event date are treated as cancellations followed by new bookings.

6. Force Majeure

If an event cannot proceed due to circumstances beyond either party's reasonable control — including but not limited to severe weather, natural disasters, government orders, pandemics, fires, floods, civil unrest, or venue closures — the parties will work in good faith to reschedule. If rescheduling is not feasible within twelve (12) months of the original event date, the deposit may be retained but no further amounts shall be owed by the client.

7. Day-of Event Changes

Reasonable, mutually approved changes to scope on the day of the event (such as adding service hours, extra bartenders, or last-minute add-ons) may be invoiced separately. Such changes must be approved in writing (text or email is acceptable) and are due at the conclusion of the event or invoiced within seventy-two (72) hours.

8. Payment Methods Accepted

• Stripe (most deposits and balance invoices via emailed payment link)

• Wave (corporate Net-30 invoicing for pre-approved corporate clients only)

• Square (event-day additional charges, tap / chip / swipe)

• Venmo Business (tips and small incidental payments)

• Cash (tips and ad-hoc transactions where appropriate)

Returned checks, declined credit cards, or chargebacks may incur a thirty-five-dollar ($35) processing fee plus actual bank charges.

9. Responsible Alcohol Service

Premier Beverage Services operates under a dry-hire model. The client purchases and owns all alcoholic beverages; the Company provides professional bartending services. All bartenders are TIPS/RAV-certified or equivalent. The Company reserves the absolute right to refuse service to any guest who:

• Appears intoxicated

• Cannot or refuses to provide valid government-issued photo identification

• Appears to be under the legal drinking age of twenty-one (21)

• Engages in disruptive, unsafe, or threatening behavior

Refusal of service is a safety decision and is not a basis for refund. The Company also reserves the right to slow or pause service if responsible-service concerns arise during the event.

10. Age Verification

The Company reserves the right to request valid government-issued photo identification from any guest at any time. Guests who appear to be under thirty (30) years of age may be asked to present such identification before service is provided. Acceptable forms include a state driver's license, state identification card, passport, or military ID. Expired or altered identification will not be accepted.

11. Insurance

The Company maintains general liability insurance and liquor liability insurance with minimum coverage of $1,000,000 per occurrence and $2,000,000 aggregate. Certificates of insurance (COI) and additional insured endorsements are available to venues and clients upon request, typically within 5-7 business days.

12. Tips and Gratuities

All tips and gratuities collected at events belong one hundred percent (100%) to the bartenders and event staff working the event. Clients may pre-add a service charge or gratuity to the Event Quote at the client's election.

13. Complaints and Resolution

If you experience a concern with our services, please contact the Company within thirty (30) days of the event at info@premierbeveragesco.com. We are committed to resolving concerns promptly and in good faith. Complaints that cannot be resolved directly may be subject to the dispute resolution provisions of the signed Master Service Agreement.

14. No Sale of Alcohol

Premier Beverage Services does not sell alcoholic beverages to event guests. All alcohol consumed at events is purchased and owned by the client in advance and provided to guests at the client's hosted event. Premier Beverage Services provides bartending and event beverage services only.

15. Contact